Frequently Asked Questions

Concession Go To Top

When do I get my Cleaning/Damage fee refunded?

We appreciate that our customers will return our rental machines clean (though it is not necessary), as such we offer to refund the added cleaning/damage fee that our customers' pay for.

We start our check in process on Mondays and can sometimes be still checking in items until Wednesday or beyond, depending upon the volume of equipment that was returned that week.

While it is often easy to see right away that a product looks clean on return, there are often other areas and items that need to be checked by our return departments who are more familiar with the inner workings of the different rental machines.

Our paperwork goes through different departments for sign off before it is routed up to the front office for actual refunding.  With the hundreds of refunds our staff may be attending to, it may take a couple days before we get to all of them.

Refunds are USUALLY issued by the end of the week following the return of the rental.  We always send an email to the email address on the order with a copy of the refund receipt and invoice.

 

Do I have to clean the concession machines?

Cotton Candy, Popcorn, and Frozen Drink machines automatically have a cleaning fee that is charged in advance.  You can choose to leave the machines dirty and the cleaning fee you have already paid will cover the cost of us handling the cleaning.  You can also choose to clean the machines yourself and the cleaning fee will be refunded back to you via the same method you paid for the order.  The refund typically happens within a week of return.

Delivery Go To Top

Expedite Fee

To our Valued Customers:

Thank you for understanding our Expedite Fee and Order Change Policies.

Terms are as follows;

Orders placed within 24 hours of going out (today for today, today for tomorrow) will incur a 20% Expedite Fee.

Additions to orders when picking up at the counter will incur a 20% Expedite Fee.

Reductions to orders when picking up at the counter will not result in any refunds.

Items changed at the counter to lesser- priced items will not result in any refunds.

** Place orders more than 24 hours ahead of time to avoid an Expedite Fee. **

How far do you deliver?

We will pretty much deliver anywhere. We have been all over the state, to Virginia and South Carolina.  Delivery fees outside the triangle area can be estimated to cost about $3 per mile  for a round trip delivery fee.  In other words, a location 45 miles away would cost $135 for a round trip delivery.

You're delivering my items; can you also setup everything?

Some items are required to be delivered and setup by our experienced installers - tent, tent lighting, dance floors, staging, etc.

Other items incur additional charges for our crew to handle the setup and/or breakdown - tables, chairs, sound systems, etc.

Our crew will NOT setup any linens or tableware.

What are your Delivery Fees?

Our Standard GROUND FLOOR Delivery Rates include Delivery and Pick-Up of everything on your order. We will deliver approximately 50 feet from the bumper of our truck before any additional fees might be incurred. The standard rate is based on requesting a 3 hour time window between 9am and 6pm.

If your city is outside of the triangle area, we can still deliver there but will have to calculate your delivery rate based on mileage.

Pick-ups and deliveries after-hours are subject to additional charges, as are pick-ups and deliveries with tight time frames, stairs, or elevators.

Our customers can also opt to pick up their items from our East Raleigh location and avoid delivery fees altogether.

  • Angier from $105
  • Apex from $95
  • Benson from $100
  • Bunn from $100
  • Burlington from $220
  • Cary from $90
  • Chapel Hill from $95
  • Clayton from $90
  • Creedmoor from $105
  • Dunn from $160
  • Durham/RTP from $95
  • Fayetteville from $160
  • Fuquay-Varina from $95
  • Garner from $90
  • Hillborough from $160
  • Holly Springs from $95
  • Knightdale from $80
  • Mebane from $190
  • Morrisville from $95
  • Oxford from $145
  • Pinehurst from $250
  • Pittsboro from $130
  • Raleigh from $80
  • Rolesville from $90
  • Rougemont from $160
  • Sanford from $130
  • Smithfield from $100
  • Wake Forest from $90
  • Wendell from $85
  • Willow Springs from $100
  • Wilmington from $410
  • Youngsville from $90
  • Zebulon from $90

Linens & Tableware Go To Top

Do I have to clean the tableware and/or linens that I rent?

For tableware, NO, you are not required to clean them.  Glasses can be emptied and placed back in the racks that they came in.  Plates need to have the food scraped off as best as possible and put back in the racks/crates that they came in.

For linens, NO, you are not required to clean them.  Linens and hangers must be returned in the provided bag.  The linens must be wax free, completely dry, and free of debris before going into the return bag.  Waxy or mildewed linens WILL incur additional processing fees.

What happens if some tableware is broken?

No worries - we have an Optional Damage Waiver to offer!  If you decline the damage waiver, any items that are damaged or lost will need to be paid for in full.  Pricing is dependent upon the specific item but most glassware for instance would be about $3.50 each.

Our damage waiver cost is 15% of the total dollar amount of the tableware rented.  It covers 5% of the quantity of each line item that could damaged, missing, or broken.

Orders Go To Top

Expedite Fee

To our Valued Customers:

Thank you for understanding our Expedite Fee and Order Change Policies.

Terms are as follows;

Orders placed within 24 hours of going out (today for today, today for tomorrow) will incur a 20% Expedite Fee.

Additions to orders when picking up at the counter will incur a 20% Expedite Fee.

Reductions to orders when picking up at the counter will not result in any refunds.

Items changed at the counter to lesser- priced items will not result in any refunds.

** Place orders more than 24 hours ahead of time to avoid an Expedite Fee. **

When do I get my Cleaning/Damage fee refunded?

We appreciate that our customers will return our rental machines clean (though it is not necessary), as such we offer to refund the added cleaning/damage fee that our customers' pay for.

We start our check in process on Mondays and can sometimes be still checking in items until Wednesday or beyond, depending upon the volume of equipment that was returned that week.

While it is often easy to see right away that a product looks clean on return, there are often other areas and items that need to be checked by our return departments who are more familiar with the inner workings of the different rental machines.

Our paperwork goes through different departments for sign off before it is routed up to the front office for actual refunding.  With the hundreds of refunds our staff may be attending to, it may take a couple days before we get to all of them.

Refunds are USUALLY issued by the end of the week following the return of the rental.  We always send an email to the email address on the order with a copy of the refund receipt and invoice.

 

Can I place an order at the counter?

You can, but we do not recommend it. Its always best to give advance notice as it can take time to print out your invoice packet and get your items pulled. Orders placed ahead of time, take precedence so you may have to wait for a coordinator to be available to assist you.

I need to rent some items for an extended period....

Just give us a call!  We would need to put together a quote based on what you need and how long you need it.  Pricing is customized and based on many things; specific product, time of year, how long, etc.

 

How long is a rental for?

For most items, the rates you see on our website are for a one day event or usage.  We allow transportation time on both ends so the rental period is basically a weekend.  You can pickup Friday or Saturday and return Sunday by Noon or Monday.

Multiple day events may be additional especially for any items with motors, please contact us for a customized quote.

I need to change, reduce or cancel my order. What is your policy?

We accept changes, reductions and cancellation of orders; 1 to 2 weeks out from scheduled pickup or delivery; providing none of the items were "special order".   All special order items are notated on your invoice.

If a credit results from the change and payment was made by credit card, there will be a nominal cancellation fee to cover processing charges.

All credits are refunded 1 1/2 weeks after return / check in of all rental items.  A refund receipt will be emailed to the email address on the account.  We will call customers who paid cash so that they can come pickup the cash refund.

We DO NOT accept changes at the counter on pickup. 

How do I place an order?

To reserve your order in advance, we require a half down payment on orders over $100 and full payment on orders under $100.  This payment allows us to convert your quote to an invoice, which holds your rental products in our inventory for you (and a delivery spot if your order is for delivery).

Balances are due prior to accepting rental product based on how you pay and if your order is for counter pickup or delivery.

Counter pickup balances must be paid at the counter on pickup by cash or credit card ONLY. Checks will not be accepted  on the day of pickup. If you would like to pay the balance with a check, we must receive the check 7-10 days prior to pickup.

Delivery balances must be paid 3 business days prior to delivery, if paying with a credit card or cash.  This balance will be automatically charged on this day if you paid your half down with a credit card. If you would like to pay the balance with a check, we must receive the check 7-10 days prior to pickup.

We can take your credit card payment over the phone and email you a receipt.

Call us at 919-255-3335!

Can I pick up my order myself?

For many of our products, yes, you can pick up at our East Raleigh location.  Some items do require delivery and setup by our experienced installers; dance floors, commercial tents, etc.  But we have many customers that pickup tables, chairs, linens, audio/visual, concession, etc. at our warehouse.

When can I pickup my order?

If you have already placed your order, please see your invoice. The dates on your invoice are what we have you set up for and when we're holding your items.

If you would like to place an order for picking up at our warehouse, you can choose between picking up on Friday and returning Sunday BEFORE Noon, or picking up Saturday and returning Monday.  Pickup and drop off must all be done DURING our regular business hours, we do NOT have an after hours drop off.

General Rental Go To Top

Expedite Fee

To our Valued Customers:

Thank you for understanding our Expedite Fee and Order Change Policies.

Terms are as follows;

Orders placed within 24 hours of going out (today for today, today for tomorrow) will incur a 20% Expedite Fee.

Additions to orders when picking up at the counter will incur a 20% Expedite Fee.

Reductions to orders when picking up at the counter will not result in any refunds.

Items changed at the counter to lesser- priced items will not result in any refunds.

** Place orders more than 24 hours ahead of time to avoid an Expedite Fee. **

When do I get my Cleaning/Damage fee refunded?

We appreciate that our customers will return our rental machines clean (though it is not necessary), as such we offer to refund the added cleaning/damage fee that our customers' pay for.

We start our check in process on Mondays and can sometimes be still checking in items until Wednesday or beyond, depending upon the volume of equipment that was returned that week.

While it is often easy to see right away that a product looks clean on return, there are often other areas and items that need to be checked by our return departments who are more familiar with the inner workings of the different rental machines.

Our paperwork goes through different departments for sign off before it is routed up to the front office for actual refunding.  With the hundreds of refunds our staff may be attending to, it may take a couple days before we get to all of them.

Refunds are USUALLY issued by the end of the week following the return of the rental.  We always send an email to the email address on the order with a copy of the refund receipt and invoice.

 

I need to rent some items for an extended period....

Just give us a call!  We would need to put together a quote based on what you need and how long you need it.  Pricing is customized and based on many things; specific product, time of year, how long, etc.

 

How long is a rental for?

For most items, the rates you see on our website are for a one day event or usage.  We allow transportation time on both ends so the rental period is basically a weekend.  You can pickup Friday or Saturday and return Sunday by Noon or Monday.

Multiple day events may be additional especially for any items with motors, please contact us for a customized quote.

I picked up my rental and my event got cancelled. Can I get a refund?

All equipment must be processed as if it was used once it leaves our facility and is out of our control.

As such, our policy is that once you leave our premises with your rental items, there are no refunds.

How do I place an order?

To reserve your order in advance, we require a half down payment on orders over $100 and full payment on orders under $100.  This payment allows us to convert your quote to an invoice, which holds your rental products in our inventory for you (and a delivery spot if your order is for delivery).

Balances are due prior to accepting rental product based on how you pay and if your order is for counter pickup or delivery.

Counter pickup balances must be paid at the counter on pickup by cash or credit card ONLY. Checks will not be accepted  on the day of pickup. If you would like to pay the balance with a check, we must receive the check 7-10 days prior to pickup.

Delivery balances must be paid 3 business days prior to delivery, if paying with a credit card or cash.  This balance will be automatically charged on this day if you paid your half down with a credit card. If you would like to pay the balance with a check, we must receive the check 7-10 days prior to pickup.

We can take your credit card payment over the phone and email you a receipt.

Call us at 919-255-3335!

Can I pick up my order myself?

For many of our products, yes, you can pick up at our East Raleigh location.  Some items do require delivery and setup by our experienced installers; dance floors, commercial tents, etc.  But we have many customers that pickup tables, chairs, linens, audio/visual, concession, etc. at our warehouse.

When can I pickup my order?

If you have already placed your order, please see your invoice. The dates on your invoice are what we have you set up for and when we're holding your items.

If you would like to place an order for picking up at our warehouse, you can choose between picking up on Friday and returning Sunday BEFORE Noon, or picking up Saturday and returning Monday.  Pickup and drop off must all be done DURING our regular business hours, we do NOT have an after hours drop off.

Can I rent helium long term?

Yes!  As always, payment is needed to guarantee availability for rentals.  You can keep the tank as long as there is helium inside.  You will incur a Helium Tank/Regulator Rental Fee of $30 per month for each month you have the Helium Tank.   When the Helium Tank needs replacing, call DeeJays (we will need a few days notice).  We will replace the tank for the current tank rate, as well as payment of the accrued regulator rental fees.

Tanks should always be secured to prevent tipping over.  We recommend chaining tanks to a non mobile surface.

Do you have an after hours drop off?

We do not. All rental products must be returned during our regular business hours.

Is there a deadline for placing an order?

We do not have a deadlines per se, but during busy months we will run out of rental items and delivery slots, so we recommend booking in advance so you can be sure to get what you want.

For deliveries, we load our trucks the day prior to the scheduled delivery.  The trucks leave first thing in the morning for each day's routes. We will always try to respond to our customers' last minute needs but it may not always be possible.

With linens we ask for about 2-3 weeks advance notice to ensure color/fabric availability.

What is your Cancellation Policy?

Orders or items contained therein can be cancelled up to 7 days prior to date of Delivery / Customer Pickup for a FULL REFUND less cancellation fees, with the exception of tents, linens and special order items. Tents and linens can be cancelled up to 14 days prior to the date of Delivery / Customer Pickup for a FULL REFUND less cancellation fees.  

Any orders cancelled AFTER the above date restrictions will not receive ANY refund.  Orders can not be cancelled or reduced at the counter on pickup. 

Inflatables & Dunk Booths CAN BE cancelled 24 hours prior to the date of Delivery / Pickup without penalty if Rain or Severe Weather is predicted.

Any orders created after the 7 day (or 14 day if applicable) restriction will not receive ANY refunds if cancelled.

Do you have a Showroom?

Yes! We would love for you to come visit our showroom and see all that we have, look at fabrics and color swatches, and hear about your rental options.

Appointments ARE required so that our staff can give you their full attention!

Our showroom is open Monday through Saturday during regular business hours. Check for seasonal changes to our hours on our Contact Page..

 

We are a 501C Non Profit Organization and are Tax Exempt. Can you remove the Sales Tax from my order?

“Non-Profit” and “Tax Exempt” are not the same.  Most 501C Organizations are Exempt from paying Federal Income Tax NOT Exempt from paying North Carolina State Sales Tax.  Any businesses that remove Sales Tax from your invoice based on the above statement are not following the law and if audited are liable.

Typically, nonprofits and churches pay Sales Tax and can be reimbursed if they fill out the proper forms required by the government.

Except from NC Dept of Revenue’s Document - Sales And Use Tax Technical Bulletins – Effective 2/01/07 Section 17
1- Purchases of taxable tangible personal property by hospitals not operated for profit, educational institutions not operated for profit, churches, orphanages, and other charitable or religious institutions or organizations not operated for profit and qualified retirement facilities whose property is excluded from property tax under G.S. 105-278.6A are subjected to sales or use tax when such property is purchased for use or consumption. Sales of building materials, supplies, fixtures, and equipment to contractors for use in performance of contracts with any nonprofit entity named in this bulletin are also subject to sales or use tax.
2- Purchases of tangible personal property by nonprofit entities such as chambers of commerce, civic clubs, fraternities, sororities, or other fraternal, civic, or patriotic organizations for use or consumption are subject to sales or use tax and such organizations are not entitled to any refund.
3- When any nonprofit entity named in G.S. 105-164. 14(b) makes taxable purchase of tangible personal property from a North Carolina supplier or a registered out-of-state supplier who charges the North carolina and any applicable local sales or use tax thereon, such nonprofit entity must remit the tax on such purchases to the supplier.

See the NC Dept of Revenue’s Document: View Document

We require the proper documentation to remove NC Sales Tax from the NC State Treasury Department; a Certificate of Exemption or a signed Sales & Use Tax form with your ID#.

Services Go To Top

When do I get my Cleaning/Damage fee refunded?

We appreciate that our customers will return our rental machines clean (though it is not necessary), as such we offer to refund the added cleaning/damage fee that our customers' pay for.

We start our check in process on Mondays and can sometimes be still checking in items until Wednesday or beyond, depending upon the volume of equipment that was returned that week.

While it is often easy to see right away that a product looks clean on return, there are often other areas and items that need to be checked by our return departments who are more familiar with the inner workings of the different rental machines.

Our paperwork goes through different departments for sign off before it is routed up to the front office for actual refunding.  With the hundreds of refunds our staff may be attending to, it may take a couple days before we get to all of them.

Refunds are USUALLY issued by the end of the week following the return of the rental.  We always send an email to the email address on the order with a copy of the refund receipt and invoice.

 

You're delivering my items; can you also setup everything?

Some items are required to be delivered and setup by our experienced installers - tent, tent lighting, dance floors, staging, etc.

Other items incur additional charges for our crew to handle the setup and/or breakdown - tables, chairs, sound systems, etc.

Our crew will NOT setup any linens or tableware.

Inflatables / Games Go To Top

Can I pick up the dunk tank myself?

Our dunk tank holds 500 gallons of water. You can pick it up yourself if you have a truck or an SUV with a 2″ ball hitch. It comes on its own trailer. The water is not included. It takes 1-2 hours to fill the dunk tank, depending on your water pressure.  We can show you how to setup and operate the dunk booth.  Don't worry, its not hard.

Will an inflatable fit in my vehicle?

Most of our inflatables will fit into the back of a pick-up truck, SUV, or even a minivan with fold-down seats. Please note that inflatables are heavy. If you are picking it up from our warehouse, we can help you load it into your vehicle, but it takes at least two to unload it.

Tents Go To Top

What is the difference between POLE tents and FRAME tents?

Answer:  Frame and Pole tents differ not only in price but in structure.  Both tents have 8ft tall perimeter poles; the size and make of tent determines spacing between these perimeter poles but they can range from 10ft to 15ft to 20ft.

Pole tents have not only the perimeter poles but they also have big poles running through the center of the tent every 20ft.  These giant poles hold up the tent top.  From the outside, this is what gives this tent the swoop effect that so many prefer.  Pole tents have many more perimeter poles and therefore many more stakes.  As such, grass that can be staked in is the preferable surface.  Pole tents MUST use stakes to secure (they can not be water barreled).  Pole tents are easier to put up and take down and are less expensive than their Frame counterparts. Pole tents usually require a minimum of a 10ft perimeter around the tent for proper build and installation.

Frame tents have a roof like structure built with tent poles that hold up the tent top.  These are the preferable tents for long term installations as they have a higher wind tolerance. Frame tents do not have any poles in the center of the tent, freeing up square footage for unobstructed layouts.  Frame tents can be staked in the grass or asphalt (with drilling to stake and patching when we leave) but also on surfaces like concrete (or other non stakeable surfaces) using water barrels.  For a concrete space that will take a tent on a regular basis, we can install concrete lugs that are sunken into the concrete, allowing us to tie off the tent.  This alleviates the cost of using water barrels to secure the tent.

Can I pickup and install your tents myself?

Yes and no.  Our commercial tents require our experienced installers for setup and breakdown.  We do however also rent commercial pop up tents which can be picked up.